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Digital Governance to Accelerate Development

22/11/2019

The conference "Digital Governance to Accelerate Development" was organised as part of the project "Supporting the Establishment of a Transparent and Effective Public Administration at the Service of Citizens," which is funded by the European Union and implemented by the United Nations Development Programme (UNDP) in cooperation with the Ministry of Public Administration.

The conference "Digital Governance to Accelerate Development" was organised as part of the project "Supporting the Establishment of a Transparent and Effective Public Administration at the Service of Citizens," which is funded by the European Union and implemented by the United Nations Development Programme (UNDP) in cooperation with the Ministry of Public Administration.

The conference presented the key findings of two researches in this area, which were conducted by the IPSOS Agency for the needs of the project on two important topics: the attitudes towards and the use of electronic services and the impact of information and communication technologies on the economy of Montenegro.

The data indicated significant differences in attitudes between citizens and the economy. It was encouraging that nine out of ten companies are informed about e-Government services and the majority of those who use them are extremely satisfied (up to 87%). On the other hand, almost 80% of citizens were not informed about these electronic services, and six out of ten would prefer to go to a counter rather than use e-services, regardless of cost.

In order to bridge this gap, a two-way communication between the public administration is needed, i.e. institutions as service providers and citizens and companies as beneficiaries.

In order to strengthen the cooperation of all actors involved in the field of digital transformation, the event brought together representatives of the public administration, the private sector, the civil society, and international organisations. The focus of the discussion was how digitalisation can make management more efficient and stimulate economic development.